When you’re in an accident, finding a reputable and skilled auto body technician can be one of the most stressful and frustrating aspects of recovering. You want to find someone who does quality work, but you don’t want to feel cheated. How do you identify a good auto body technician, when you know little about auto work yourself?
Start with Several Estimates
This is important for more than price comparison and you’ll get the best results if you share each estimate with the other auto body shops. First, they may try to compete for your business, looking for ways to offer the same level of service at a lower price. More importantly, you may find out which shops are skimping on the repair process, or you may discover that one technician’s repair process is preferable to the others.
Demand the Best Quality
In searching for a business to perform your collision repair Omaha Ne, be sure to let them know that you expect quality new parts. Otherwise, they may adapt used parts for the repair, which may mean they will be ill-fitting and affect how your vehicle performs. The whole point of having your car repaired is to have it restored to its condition before the collision, so let them know you want new parts used for the repair.
Try to Communicate by Email
This way, you can get any guarantees or commitments in writing. If the auto body shop representative pledges to only use new factory parts or promises to provide you with a free rental car, be sure those statements are supplied in writing as well. This will keep them from cheating you later by giving you written proof of what was really agreed upon.
What Do Others Say?
Don’t just go to the big name body shops, trusting them to treat you fairly. Ask friends, family members, and co-workers about their experiences. This will help you weed out those shops that have a consistently bad reputation, whether it has been earned over the quality of their service or the level of care they show their customers. Conversely, you may also learn that a smaller, out-of-the-way body shop consistently performs the best service and does more to stand behind its customers.
Look at the Operation Itself
The first thing to consider is the neighborhood in which the body shop is located. If it’s established in a wealthier neighborhood, you can expect to pay more for labor. A moderately priced body shop may charge around $40-50 hourly for labor, while in wealthier neighborhoods, you should expect to pay $60-65 per hour.
Also, take a look at the shop itself. Does it have a large support staff with several receptionists, clerks, and assistants? Their salaries and benefits will need to be paid, so expect that money to come out of higher labor charges as well. Anything that needlessly raises the business’ overhead should be eyed with suspicion in looking at labor charges.
In selecting a shop to perform your auto body repair, it’s important to be critical and inquisitive. Checking customer reviews and asking about the company’s policies for customer satisfaction can help ensure you won’t be cheated or left with unsatisfactory work. This vehicle is the key to your livelihood, so you want to put it in good hands.